Description

Job Title: Employer Engagement Consultant Location: West Midlands (Hybrid role with frequent travel to multiple sites expected) Hours: Full Time – 37.5 hours per week Salary: £34,000 – £38,000 per annum (depending on experience) plus benefits

Main Purpose The Employer Engagement Consultant plays a crucial role in managing employer accounts to meet volume targets and deliver high-quality employment, skills and training outcomes.

Reporting to the Strategic Account Manager, you will be responsible for sourcing and developing approximately 10 independently sourced employer accounts, while also supporting the management of high-volume, national employer opportunities.

You will work closely with Resourcing teams to ensure vacancies are filled efficiently and that candidates and learners align with employer recruitment needs, whilst also promoting the full service offering across employment, skills and training programmes.

Main Accountabilities Account Management • Manage and develop a minimum of 10 key employer accounts within a specified sector. • Build strong relationships with key stakeholders and act as the main point of contact for queries. • Conduct regular employer reviews to ensure services align with evolving business needs. • Develop and implement strategies to target key sectors and organisations for apprenticeship and skills recruitment.

Collaboration • Work closely with Resourcers to ensure opportunities are filled with suitable learners and candidates in a timely manner. • Clearly communicate employer expectations to optimise screening and placement processes. • Monitor candidate and learner progress to ensure quality submissions meet employer standards.

Service Offering • Present the full service offering (employment, skills and training) to employers, positioning the organisation as a partner of choice for both pre- and post-employment support. • Stay informed about contract requirements and ensure employer accounts meet agreed performance metrics across all services.

Tracking and Reporting • Track and report on key performance metrics including placements, satisfaction rates, sustainability, retention and repeat service usage. • Provide regular updates to senior stakeholders on account progress, growth and emerging opportunities. • Use data insights to identify areas for improvement in account management and employer engagement. • Share insights and recommendations internally to improve service quality and alignment with employer needs.

Skills & Experience • Proven experience in account management, recruitment or employer engagement, ideally within a high-volume or national account environment. • Excellent communication, negotiation and presentation skills with the ability to influence a wide range of stakeholders. • Strong problem-solving and analytical skills with a data-driven approach to performance monitoring. • Experience developing strategies and translating them into actionable plans. • Ability to work in a fast-paced environment with a focus on targets and deadlines. • High level of personal organisation and time-management skills. • Qualified to NVQ Level 4 (or equivalent qualification or experience). • Understanding of the skills and employability sector, including current trends and challenges. • Confident communicator across multiple channels (verbal, written and behavioural). • Ability to work independently and collaboratively as part of a team. • Highly computer literate (MS Word, Outlook, Excel, PowerPoint). • Flexible and professional approach to work. • Maintains confidentiality and responds constructively to feedback. • Proactive problem-solver with high standards of accuracy and attention to detail.